Job posting for IT Support Engineer in Munich


Cisco Network Switches, Cisco Routers, VLANS, LAN, WAN, IT Support, Networking, Inventory Management

Solar Winds, Cisco Nexus Switches, Cisco VOIP, Troubleshooting Telepresence Connectivity


  • Act as a bridge between end-users and customer to ensure that IT requirements are gathered properly and fulfilled on time.
  • Understand, articulate, and communicate customer requirements to the backend team
  • Coordinate with back-end infrastructure support team for timely resolution of the issue
  • Create and maintain network/connectivity diagrams for the development center
  • Ensure that compliance and SLAs are adhered
  • Troubleshoot network connectivity –
  • Identify and resolve issues related to LAN connectivity and DNS resolution
  • Identify and highlight internet link/bandwidth issues
  • Check firewall logs and identify the issue
  • Familiarity with network troubleshooting commands (Ping, tracert, telnet etc)
  • Familiarity with AD, DHCP, DNS, File server and related troubleshooting
  • Identify and troubleshoot corporate wireless network access issues Management of passive cabling
  • a. Patching end-user ports b. Maintaining patching records
  • Ensuring that compliance requirements are adhered to
  • Monitor overall network/systems health
  • Patch Management
  • McAfee Antivirus and Palo Alto Traps.
  • Overall Asset (Hardware + Software) inventory
  • OS deployment, software installation and troubleshooting for Windows and Linux
  • First level hardware troubleshooting
  • Asset (Software + Hardware) inventory

Skills Required:

Hands-on experience with:

  • Setting up Cisco network switches (access, distribution, core) as per given specifications
  • Cisco ISE – For AAA
  • Experience in setting up Cisco routers
  • Configuring VLANs
  • Configuring standard and extended ACLs
  • Troubleshooting network issues in LAN/WAN environment and identifying issues
  • Setting up and troubleshooting Cisco wireless network connectivity issues
  • Basic troubleshooting of Cisco VOIP and Telepresence connectivity issues
  • Cisco Nexus series switches knowledge is a plus
  • Knowledge of monitoring solutions SolarWinds is a plus
    Fluent in German (C1/C2 level)


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